Frequently Asked Questions 1. How long does shipping take? Most orders are delivered within 5-11 business days. Processing takes 2-4 business days, shipping takes 3-7 business days. 2. How much does shipping cost? Standard shipping is $6.99. FREE shipping on orders over $99. 3. Can I track my order? Yes! Once your order ships, you’ll receive a tracking email. You can also track your order at expeditee.com/my-account/track-order/ 4. What is your return policy? We accept returns within 30 days of delivery. Items must be unused and in original condition. Visit our Return & Refund page for details. 5. How do I contact customer support? Email us at [email protected] Mon – Sat: 9AM-5PM CST We’re always happy to help! 6. Do you offer custom embroidery? Yes! We have an in-house embroidery workshop in Houston, TX. Contact us for custom orders.